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Ho wrote article on need to retire IT-led service innovation

Saturday, February 13, 2016

Alfred Ho and David Edinger wrote an article for the Brookings Institution called, “Idea to retire: IT-led service innovation.” Here’s an excerpt:

“With the rising importance of technology in our daily lives and in the transformation of governmental operations and service delivery, the idea of “IT-led service innovation” must be abandoned.

The proposition here seems counter-intuitive…. [However] technologies are only delivery tools, not the ultimate goal.”

Read the full article here.



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